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Customer Service Rep was wonderful. The product was the replacement tile we needed. The only thing that kept me from giving a rating of 5 was I thought that the shipping and extra fees were a bit exorbitant.

Having searched and searched for the perfect tile for our 'big project' we found exactly what we wanted, for the price we wanted to pay from Shadesofstone. The whole process was so simple and efficient. Firstly we ordered a sample. The sample tile matched the description and our expectations beautifully.Our order arrived promptly, well packaged arriving exactly to the agreed delivery dates.The tiles are beautiful, wonderful quality at a great price. The process has been brilliant and I couldn't fault Shadesofstone in anyway - we have achieved a perfect project within the budget we had.

Ordered samples only. They were well packaged and came quickly.

The tiles are lovely and exactly what I wanted and much cheaper than I'd seen anywhere else, so perfect for my project. They arrived really quickly and well packaged. My only disappointment was the (very high) delivery charge. My order was quite small but sadly they only do one level of charge no matter the size of the order. They were still cheaper than anywhere else, it was just a bit of a sting!

I could tell they took great care in packing the product. The heavy (3500 lbs) tiles were delivered at my door step with not even a single tile broken - EXCELLENT !